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Taj Heritage Bazaar
Welcome to the FAQ section of Taj Heritage Bazaar! Below, you'll find answers to some of the most frequently asked questions about our products, shipping, and policies. If you have any other questions, feel free to contact us.
1. What products do you offer?
We offer a wide range of high-quality Indian dresses, stoles, bags, handbags, and accessories. All of our products are sourced directly from India, ensuring authenticity and uniqueness.
2. How can I place an order?
To place an order, simply browse our online store at www.tajheritagebazaar.com, select the items you wish to purchase, and follow the checkout process. You’ll be asked to provide shipping and payment information to complete your order.
3. What payment methods do you accept?
We accept KNET (for local payments) and major international credit cards (Visa, MasterCard, American Express) for online transactions.
4. Is it safe to shop on your website?
Yes! We use SSL encryption technology to protect your personal information during transactions. Your data is handled securely and only shared with trusted third-party payment processors.
5. How do I know my order has been confirmed?
Once you place your order, you will receive an order confirmation email with the details of your purchase. You will also receive a tracking number once your order has been shipped.
6. Do you offer international shipping?
Yes, we offer international shipping. Shipping times typically take 3 to 5 working days depending on the delivery location. Local orders in Kuwait are delivered the next working day.
7. How long does it take to receive my order?
Order processing usually takes 1-2 business days. Local orders within Kuwait will be delivered on the next working day, while international orders typically take 3 to 5 working days.
8. Can I change or cancel my order after it’s been placed?
Once your order is confirmed and processed, we begin working on fulfilling it. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate any requests, but changes cannot be guaranteed once the order has shipped.
9. What if I receive a damaged or incorrect item?
We take great care in packing your order, but if you receive a damaged or incorrect item, please contact our customer service team immediately. We will guide you through the return or exchange process.
10. How do I return or exchange an item?
We offer a 14-day return and exchange policy. If you are not satisfied with your purchase, you can return it within 14 days from the date of delivery. Items must be unused and in their original condition. For more information, please visit our Returns & Exchanges page.
11. Do you offer gift cards?
At this time, we do not offer gift cards.
12. How can I place a wholesale or customization order?
For wholesale orders or customization requests, please contact us directly. We’d be happy to assist you with your specific needs and provide further details.
13. How can I contact customer service?
If you have any questions or need assistance, please feel free to contact us via email at [email protected] or call our customer care number at +96560422649. We aim to respond to all inquiries within 1-2 business days.
14. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
